Our experience is your advantage

Marty Pratt, Senior Engineer and co-founder of Chase Surface Engineering, brings over two decades of expertise in the heavy earth-moving and engineering sectors. He has a wealth of experience that spans across Caterpillar powertrain overhauls, failure analysis, and precision machining repairs. Known for his unwavering commitment to delivering quality outcomes, Marty ensures that every customer receives top-tier service with meticulous attention to detail. His dedication to getting the job done right the first time is a hallmark of his professional ethos.

Marty’s extensive machining background has developed from hands-on experience across a wide array of equipment. His manual lathe operations are second to none, having turned diameters ranging from as small as 5mm to as large as 900mm, with lengths extending up to an impressive 33,528mm. His skill set also extends into advanced CNC operations, where he has mastered Siemens and Mazak systems for both lathe turning and milling operations. Beyond that, Marty has developed considerable expertise in operating rotary grinding machines and applying welding techniques, including Arc spray and laser cladding, making him an exceptionally versatile figure in the machining field.

Marty’s journey began with a solid foundation in technical skills. He earned his Cert III in Fitting and Turning and completed a rigorous apprenticeship at Hastings Deering in Mackay. It was here that Marty gained invaluable hands-on experience working with heavy earth-moving machinery, honing the practical skills that would later define his career. Over the years, he took on leadership roles, managing component rebuild groups and specialising in transmission systems for Caterpillar equipment. These roles have earned him a reputation as a trusted expert in the industry, someone who is frequently sought after for his knowledge and precision. He returned to Hastings Deering in recent years and worked as a Quality Assurance Officer, with the main role of conducting applied failure analysis investigations for the dealer and working with both technical equipment managers and Caterpillar engineers, he had been at the front line of investigation techniques. This hands-on role was invaluable to Marty in developing skills for engineering investigation, report writing and customer handover support and mitigation. 

One of Marty’s key strengths lies in his deep understanding of Caterpillar powertrain systems. This expertise allows him to confidently lead complex projects, ensuring that every component is meticulously restored to or often exceeds its original specifications. His attention to detail doesn’t just enhance the performance of the machinery; it extends its lifespan, thereby minimising costly downtime for his customers. At times, Marty is able to pick a defect that his customers have missed during their inspection as a unique point of difference in the market future, ensuring his customers can build a great component. Additionally, Marty’s ability to conduct detailed failure analysis is a critical asset that helps him identify the root causes of mechanical issues, leading to effective and lasting repairs that stand up to the most demanding conditions.

At Chase Surface Engineering, Marty’s dedication to machining precision is the cornerstone of the company’s success. He has played a pivotal role in integrating cutting-edge technologies into the business, driving both efficiency and reliability in their operations. Since founding the company, Marty has focused on ensuring that heavy earth-moving equipment repairs are not only done right the first time but also completed within the fastest possible turnaround times. His approach is always centred on the customer, ensuring their needs are met through clear communication and a transparent repair process.

Marty’s relentless pursuit of excellence and his drive for continuous innovation are what fuel Chase Surface Engineering’s growth and success. When you partner with Chase, you’re not just getting a service; you’re working with an industry leader who is deeply committed to putting your heavy earth-moving equipment needs first. You can count on Chase to deliver quality, reliability, and rapid turnarounds that keep your machinery operating at peak performance, allowing you to focus on what matters most—keeping your operations running smoothly and efficiently.

Julie Pratt, Accounts Manager at Chase Surface Engineering, brings a wealth of experience and a unique background to her role. With a foundation in Allied Health and hands-on experience running successful businesses, Julie has developed a deep understanding of customer needs and how to meet them effectively. This diverse experience makes her a master at supporting Chase customers, ensuring their experience is seamless from start to finish.

Her early career in Allied Health taught her the importance of empathy, clear communication, and precision in handling client needs. Julie has carried these principles into her role at Chase Surface Engineering, where she focuses on minimizing customer frustrations, including poor communication, administrative errors, and delays in project completion.

Before joining Chase, Julie built and managed two successful businesses, giving her a strong foundation in operations, finance, and customer relations. Her entrepreneurial background helps her navigate complex business environments and drive growth, ensuring Chase clients receive top-notch service and attention. She understands the importance of efficient processes and how critical clear, consistent communication is for maintaining customer trust.

At Chase Surface Engineering, Julie oversees client accounts with meticulous attention to detail. She ensures smooth transactions, accurate billing, and timely communication with customers about their project’s status. Her proactive approach and problem-solving skills are key to reducing errors and delays, making sure that Chase clients feel confident and supported throughout their entire experience.

Julie’s dedication to client satisfaction sets Chase apart. She is committed to building strong relationships, always listening attentively to customer needs and working tirelessly to exceed their expectations. By focusing on transparent communication and a client-centric approach, Julie ensures that Chase customers are well-informed and fully supported.

Outside of her professional role, Julie is passionate about community service and lifelong learning. She enjoys participating in local health and wellness initiatives, always seeking new ways to expand her knowledge and skills. This dedication to continuous improvement and her commitment to client success drive Julie to make Chase Surface Engineering the best partner for its customers, ensuring that every interaction is a positive one.